1. Order Processing
Orders are processed within 1–3 working days after payment confirmation.

2. Delivery Timeline
Estimated delivery time:

• West Malaysia: 2–5 working days

• East Malaysia: 5–10 working days

Delivery times may vary depending on courier and location.

3. Shipping Fees
Shipping charges will be calculated at checkout based on delivery location.

4. Tracking
Once your order is shipped, a tracking number will be provided via email or WhatsApp.

5. Delays
Pulse by Nature is not responsible for delays caused by courier services, weather, or unforeseen circumstances.

6. Incorrect Address
Please ensure your shipping details are accurate. We are not responsible for failed deliveries due to incorrect information provided.